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Quick Support
Having trouble with Sunio? We typically respond within 24 hours.
Location not working?
Make sure location permissions are enabled in Settings → Sunio → Location. You can also search for any location manually.
AR feature not available?
The AR feature requires camera access and is available on ARKit-compatible devices. Grant camera permission in Settings → Sunio → Camera.
Map not loading?
Check your internet connection. The 3D map requires an active connection to load tiles.
App crashing?
Try restarting your device. If the issue persists, contact us with your device model and iOS version.
Sunio processes all data locally on your device. We don't collect personal information. Read our Privacy Policy for details.